Terms and Conditions | Mountain View Paint Pros in Mountain View, CA

Effective Date: October 6, 2025

Overview

These Terms and Conditions ("Terms") set the rules for using the Mountain View Paint Pros website at mountainviewpaintpros.com (the "Website") and for any painting services delivered by Mountain View Paint Pros ("we," "us," "our," or the "Company") in Mountain View, California, and nearby communities.

When you visit the Website, request an estimate, or hire our painting services, you agree to follow these Terms. If you do not accept them, please do not use the Website or our services. We may update these Terms at any time, with or without notice. Your continued use of the Website or our services means you accept the revised Terms.

Our Privacy Policy describes how we collect, use, and safeguard personal information, and it is part of these Terms by reference.

1. About Mountain View Paint Pros

Mountain View Paint Pros is a locally owned painting company serving residential and commercial clients in Mountain View, California, and surrounding Bay Area communities. Our services include:

Interior painting (walls, ceilings, trim, doors, cabinets)
Exterior painting (siding, stucco, fences, decks, garages)
Commercial painting (offices, retail spaces, warehouses)
Specialty finishes (textured coatings, faux finishes, accent walls)
Surface preparation (power washing, sanding, caulking, priming)
Drywall repair and patching
Color consultation

All painting work is completed by our trained team members or subcontractors working under our direct supervision.

2. Estimates and Pricing

Free Estimates

We provide free, no-obligation estimates for painting projects within our service area. Estimates are prepared using the details you share and an on-site review of the project area.

Estimate Accuracy

Pricing is based on:

The condition of the surfaces at the time of inspection
The agreed scope of work
The paint products and finishes selected
Standard surface preparation steps

Estimates remain valid for 30 days from the issue date. After that period, prices may change because of material or labor cost updates.

Additional Work

If we uncover conditions during the project that require work beyond the original scope, such as hidden water damage, lead paint, or extensive drywall rot, we will let you know right away and issue a written change order before moving forward. No extra charges will be made without your written approval.

3. Service Agreements and Contracts

Written Agreement

Every painting project requires a signed service agreement or contract before work begins. The agreement will outline:

The detailed scope of work
The selected paint colors, brands, and finishes
The project schedule and estimated completion date
The total price and payment schedule
Warranty details

Scope Changes

Any change to the agreed scope must be documented in a written change order signed by both parties. Verbal requests or promises to change the scope are not binding.

4. Payment Terms

Payment Schedule

Our standard payment schedule is:

Projects under $5,000: 50% deposit when signed; remaining balance due at completion
Projects $5,000–$15,000: 30% deposit when signed; 40% at the midpoint; 30% at completion
Projects over $15,000: Custom payment schedule described in the service agreement

Accepted Payment Methods

We accept:

Check (personal or business)
Credit card (Visa, MasterCard, American Express, Discover)
Bank transfer / ACH
Cash (receipt provided)

Late Payments

Final payment is due when the invoice is received unless the service agreement states otherwise. Past-due balances are subject to a 1.5% monthly interest charge (or the maximum allowed by California law, whichever is less). Accounts more than 60 days overdue may be sent to a collection agency, and you agree to cover reasonable collection expenses, including attorney fees.

Disputes

If you think your invoice contains an error, contact us within 10 business days of receipt. We will review the issue and work toward a prompt resolution.

5. Scheduling and Project Timeline

Scheduling

Project start dates depend on crew availability, weather, and material delivery timing. We will make reasonable efforts to begin on the agreed date.

Delays

We are not responsible for delays caused by:

Bad weather, including rain, extreme heat, or high winds
Unexpected structural or surface conditions
Delayed deliveries from third-party suppliers
Customer-requested scope changes
Permit or inspection delays

If delays occur, we will communicate them as soon as possible and share an updated timeline.

Access to Property

You agree to provide reasonable access to the work area during scheduled project hours. This includes:

Unlocking gates, doors, or garages as needed
Clearing personal items, furniture, and fragile belongings from work areas
Keeping pets away from the work zone
Providing access to power and water as needed

If access is not available, the project may be delayed and standby charges for the crew may apply.

6. Surface Preparation and Conditions

Preparation Standards

Our standard prep process may include:

Cleaning and washing surfaces when needed
Scraping and sanding loose or peeling paint
Caulking gaps and cracks
Applying primer where necessary
Masking and protecting surfaces that will not be painted

Pre-Existing Conditions

We are not responsible for conditions that existed before our work began, including but not limited to:

Existing water damage or mold
Structural cracks caused by settling or foundation movement
Lead paint in homes built before 1978 (unless specifically addressed in the contract)
Wood rot or insect damage
Poorly installed or deteriorating siding, trim, or drywall

If lead paint is found, work in that area will stop immediately and you will be notified. Lead paint remediation requires specialized contractors and is not part of our standard services.

7. Paint Products and Materials

Product Selection

We use professional-grade paints and materials from trusted manufacturers. The exact brands and product lines will be listed in your service agreement.

Color Matching and Approval

You are responsible for color choices unless you have hired our color consultation service.
We recommend checking samples on the actual surface before final approval, since color can look different depending on lighting, texture, and nearby colors.
We are not responsible for dissatisfaction with colors that were approved by the customer.

Material Warranties

Manufacturer warranties on paint products are passed through to you. We will help with warranty claims when possible, but we are not responsible for manufacturer defects.

8. Workmanship Warranty

Warranty Coverage

Mountain View Paint Pros provides a workmanship warranty on completed painting projects:

Interior painting: 3-year warranty against peeling, blistering, or flaking caused by improper application
Exterior painting: 2-year warranty against peeling, blistering, or flaking caused by improper application

Warranty Exclusions

Our workmanship warranty does not cover:

Normal wear and tear
Damage caused by the customer, third parties, or pets
Damage from water leaks, plumbing failures, or structural movement
Fading from UV exposure
Cracking caused by settling, shifting, or structural defects
Areas where the customer chose paint products against our recommendation
Surfaces with pre-existing conditions not included in the original scope

Warranty Claims

To submit a warranty claim, contact us in writing with photos and a description of the issue. We will inspect the area within 10 business days and, if the problem is covered, complete the repair at no additional cost.

9. Cancellation and Refund Policy

Customer Cancellation

Before work begins: You may cancel the service agreement within 3 business days of signing and receive a full refund of any deposit paid. After 3 days, the deposit becomes non-refundable but may be credited toward a future project within 12 months.
After work begins: If you cancel after the project has started, you are responsible for payment for all completed work and materials purchased through the cancellation date, plus a 15% restocking fee on unused materials.

Company Cancellation

We may cancel a project if:

Unsafe conditions are present on the property
Required payments are not made
The requested work would violate building codes or regulations
Unforeseen conditions make the job impractical or unsafe

If that happens, you will only be charged for work completed.

10. Liability and Insurance

Insurance Coverage

Mountain View Paint Pros maintains:

General liability insurance covering property damage and bodily injury
Workers' compensation insurance for all employees

Certificates of insurance are available upon request.

Property Damage

We take care to protect your property, but accidents can still happen. If our crew damages your property, we will:

Notify you right away
Repair or replace the damaged item at our expense, or
Reimburse you for the fair market value of the damaged item

Limitation of Liability

To the fullest extent allowed by California law:

Our total liability for any claim connected to our services will not exceed the amount paid for the specific project involved in the claim.
We are not responsible for indirect, incidental, consequential, or punitive damages, including lost profits, loss of use, or emotional distress.

Customer Responsibility

You are responsible for:

Removing or securing valuables, electronics, artwork, and fragile items from work areas
Telling us about any known hazards, such as asbestos, mold, or structural weaknesses, before work begins
Keeping appropriate homeowner's or property insurance in place

11. Website Use

License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes related to learning about and hiring our services.

Restrictions

You may not:

Use the Website for unlawful purposes
Try to gain unauthorized access to any part of the Website
Use bots, scrapers, or other automated tools to collect information from the Website
Copy, distribute, or alter Website content without written permission
Disrupt the Website's normal operation

User Submissions

When you submit information through the Website, such as contact forms, estimate requests, or reviews, you:

Confirm that the information you provide is accurate and complete
Give us permission to contact you about your inquiry
Consent to our use of your information as described in our Privacy Policy

Contact Consent

By submitting your phone number, you agree to receive calls and text messages from us about your project, estimate, or service request. Message and data rates may apply. You may opt out at any time by replying STOP to text messages or contacting us directly.

12. Intellectual Property

All content on the Website, including text, graphics, logos, images, project photos, and software, belongs to Mountain View Paint Pros or its content providers and is protected by U.S. and international copyright, trademark, and intellectual property laws.

You may not use, reproduce, or distribute any Website content without our prior written consent. Project photos shown on the Website are examples of our completed work and may not be used by third parties to promote their own services.

13. Reviews and Testimonials

We value customer feedback and may feature reviews and testimonials on the Website or in marketing materials. By submitting a review or testimonial, you give us permission to use it in our marketing efforts. We will not publish your full name or personal contact information without your explicit consent.

14. Dispute Resolution

Informal Resolution

We aim to resolve concerns and disputes fairly and efficiently. If you have a complaint, please contact us first so we can try to reach a satisfactory resolution.

Mediation and Arbitration

If informal resolution does not work, disputes will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Location: San Jose, California
Governing Law: The laws of the State of California
No Class Actions: You agree to resolve disputes individually and waive any right to take part in a class action lawsuit or class-wide arbitration.
Arbitrator's Decision: The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.

Small Claims Exception

Either party may file an individual action in Santa Clara County Small Claims Court for disputes within that court's jurisdictional limits.

15. Indemnification

You agree to indemnify, defend, and hold harmless Mountain View Paint Pros, its owners, employees, agents, and subcontractors from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

Your breach of these Terms
Your negligent or wrongful acts or omissions
Your failure to disclose known hazards or conditions on the property
Disputes between you and any third-party service providers

16. Force Majeure

We are not responsible for delays or failures to perform caused by events outside our reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, wildfires)
Extreme weather conditions
Pandemics or public health emergencies
Government orders or restrictions
Labor shortages or strikes
Supply chain disruptions
Power outages or utility failures

17. California-Specific Notices

Contractor Licensing

Mountain View Paint Pros operates in compliance with all applicable California contractor licensing requirements. Our California Contractor License Number is available upon request and displayed as required by law.

Consumer Rights

California consumers may contact the California Department of Consumer Affairs, Contractors State License Board at:

Phone: (800) 321-CSLB (2752)
Website: www.cslb.ca.gov

Lien Rights

Under California law, contractors and material suppliers may have lien rights for unpaid work. Paying on time as agreed helps protect your property from potential mechanic's liens.

Lead Paint Disclosure

Homes built before 1978 may contain lead-based paint. We follow all EPA Renovation, Repair, and Painting (RRP) Rule requirements. If lead paint is suspected or discovered, proper containment and safety measures will be used, and additional costs may apply.

18. Environmental and Safety Compliance

We comply with all applicable environmental rules, including:

Proper disposal of paint, solvents, and hazardous materials
OSHA workplace safety standards
Local air quality management district regulations regarding VOC emissions
EPA guidelines for lead-safe work practices

19. Subcontractors

We may choose to use qualified subcontractors for part of the work. All subcontractors are:

Working under our direct supervision and quality standards
Required to carry their own insurance
Held to the same workmanship standards as our employees

You will be informed if subcontractors are expected to work on your project.

20. Severability

If any part of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

21. Entire Agreement

These Terms, along with your signed service agreement, our Privacy Policy, and any written change orders, make up the full agreement between you and Mountain View Paint Pros regarding the Website and our services. These documents replace any prior oral or written agreements.

22. Contact Us

If you have questions about these Terms and Conditions, contact us:

Mountain View Paint Pros
Mountain View, California
Phone: (650) 555-0199
Email: [email protected]